Privacy Policy
Your privacy is important to us
Introduction
Metro Recycling ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you use our recycling services, visit our facilities, or interact with us through our website and other communication channels.
As Mexico's leader in catalyst recycling, we handle your data with the utmost care and in compliance with applicable data protection laws and regulations.
Information We Collect
We collect various types of information to provide and improve our services:
Personal Information
- Contact details (name, phone number, email address)
- Business information (company name, business address, tax ID)
- Identification documents for verification purposes
Transaction Information
- Catalyst lot details and specifications
- Weight measurements and analysis results
- Payment and banking information
- Shipping and delivery addresses
Communication Records
- Customer service interactions
- SMS and WhatsApp communications
- Email correspondence
- Form submissions through our website
How We Use Information
We use your information for the following purposes:
Service Delivery
To process catalyst recycling transactions, perform XRF analysis, and calculate payments
Notifications
To send updates about lot processing, analysis results, and payment confirmations
Business Improvement
To enhance our recycling operations and customer service quality
Legal Compliance
To comply with the American regulations and environmental standards
SMS, WhatsApp & Email Communication
We may contact you through:
- WhatsApp: For instant updates and customer support
- SMS: For transaction confirmations and important notifications
- Email: For detailed reports, invoices, and business correspondence
- Phone: For urgent matters and personalized service
Opt-Out Options
Message and data rates may apply. You can opt out at any time by:
- Replying STOP to any SMS message
- Clicking unsubscribe in email communications
- Contacting us directly to update your preferences
Data Sharing
Our Commitment
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
We may share your information only with:
Data Security
We implement industry-standard security measures to protect your personal information:
Your Rights
You have the right to:
Correct
Update or correct any inaccurate information
Delete
Request deletion of your data (subject to legal requirements)
Portability
Receive your data in a structured, commonly used format
To exercise these rights, contact us at:
team@metro-recycling.comContact Us
Metro Recycling
2401 Portico Blvd. Suite#6 Calexico CA 92231
info@metro-recycling.com
+1 (760) 925-6594
+1 (760) 925-6594
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.